Customer Experience by EY Studio+

Generate the right insights to build differentiated, high-impact customer experiences that add long-term value to the customer, your organization and society. EY Studio+ helps create strategies rooted in empathy and purpose, designed for sustainable growth and market differentiation.

The team

Photographic portrait of John Dubois
John Dubois
EY Americas AI Strategy Leader
Photographic portrait of Patrick Ruijs
Patrick Ruijs
EY Studio+ Global Customer Experience Solution Leader
Photographic portrait of Laurence Buchanan
Laurence Buchanan
EY Studio+ Global Managing Partner

Impactful moments that matter

Identify and elevate key customer interactions that drive loyalty, retention and long-term business value.

Continuous innovation

Enable agile, customer-centric improvements that evolve experiences to meet changing needs and market expectations.

Human-centered design

Apply design thinking rooted in empathy to craft personalized, intuitive and impactful customer experiences.

Upgrade your customer experience

Are you ready to optimize CX dynamically and at the human level, with EY Studio+?

Learn more on studio.ey.com
Close up of hand touching moon jellyfish

The team

John Dubois

EY Americas AI Strategy Leader
Entrepreneur. Consultant. Mentor. Puts clients and colleagues first, knowing the financial results will follow.
Austin, USA

Patrick Ruijs

EY Studio+ Global Customer Experience Solution Leader
Curious. Optimistic. Goes for surprising results and believes in the resilience of organizations. Embraces change.
Amsterdam, NLD

Laurence Buchanan

EY Studio+ Global Managing Partner
Helping clients navigate the transformation age through human-centered design and digital transformation.
London, GBR

Mark Taylor

Partner, Business Consulting, Ernst & Young LLP
An experienced consulting professional. Helping clients to grow their businesses. Team player. Mentor and coach. Passionate about health and spiritual growth.
London, GBR
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.